Shipping policy

Shipping Policy

Paper Pineapple Co.

🍍 GOOD PAPER. BRIGHTER DAYS. ☺

Thank you for shopping with Paper Pineapple Co.! We carefully prepare and package each order to help ensure your stationery, accessories, and other fun finds arrive safely.

Please review our shipping policy before placing an order.

1. Order Processing

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare, package, and hand your order over to the shipping carrier. It does not include shipping transit time.

During holidays, promotional events, or periods of high order volume, processing may take longer. We will communicate significant delays when possible.

2. Shipping Destinations

We currently ship to all 50 United States, including Alaska and Hawaii.

International shipping is not available at this time. Shipping to U.S. territories and APO/FPO/DPO addresses is not currently offered.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package details, and available shipping services.

All applicable shipping charges will be displayed before you complete your purchase.

Shipping rates may vary depending on the destination and shipping method selected.

4. Shipping Carriers

Orders may be shipped through USPS, UPS, or another available shipping carrier, depending on the destination and selected shipping service.

5. Estimated Delivery Times

Delivery estimates vary depending on the carrier, shipping method, and destination.

Please note that our 3–5 business day processing period is separate from shipping transit time.

Estimated delivery dates provided at checkout or by shipping carriers are not guaranteed unless expressly stated otherwise.

Delivery may be affected by holidays, weather, carrier disruptions, or circumstances beyond our reasonable control.

We will honor applicable laws regarding shipping deadlines, delays, and customer remedies.

6. Tracking Information

When tracking is available, you will receive a shipping confirmation email with tracking details once your order has shipped.

Please allow time for the shipping carrier to scan your package and update its tracking information.

Some shipping services may provide limited tracking updates.

7. Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at mikeybaello@gmail.com.

We will do our best to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

If a package is returned due to an incorrect or incomplete address supplied at checkout, additional shipping charges may apply for reshipment, where permitted by law.

8. Lost, Missing, or Delayed Packages

If your package is delayed, please check your tracking information for the latest updates.

If your package appears lost, has not arrived within the expected delivery period, or is marked as delivered but cannot be located, please contact us at mikeybaello@gmail.com.

Include your order number and any relevant tracking information.

We will review the situation and assist with an appropriate resolution, including contacting the shipping carrier or initiating a claim when applicable.

Refunds, replacements, or other remedies will be provided when appropriate and as required by applicable law.

9. Damaged Packages

We take care when packaging your order, but occasionally damage can occur during transit.

If your package or its contents arrive damaged, please contact us within 7 days of delivery, whenever possible.

Please include:

Your order number
A description of the damage
Clear photos of the damaged item and packaging, if available

We may ask you to retain the damaged item and packaging while the issue is reviewed.

The requested 7-day reporting period does not limit any rights or remedies available under applicable law.

10. Returned or Undeliverable Packages

If a package is returned to Paper Pineapple Co. because it could not be delivered, we will contact you to discuss available options.

Additional shipping charges may apply if reshipment is requested due to an incorrect address or unsuccessful delivery attempt, where permitted by law.

Any applicable refunds or other remedies will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

11. Contact Us

For questions about shipping or assistance with an order, please contact: